• Monday to Friday orders before 4 pm: Next Day Delivery
• Saturday orders before 12 pm: Delivery on Monday
• Sunday and Saturday orders placed after 12 pm: Delivery on Tuesday

To check the status of your order with ViraCare, you can easily track it through our online tracking system. Simply scan the QR code once you’ve placed you’re order.  For more details get in touch with us through our email!

To modify or cancel your order you can email us and we’ll be happy to help you through the process!

We offer free returns and provide a full refund upon the return of the product, as long as the item is in its original packaging and remains undamaged. If for any reason you need to return a product, refer to the next FAQ to find out the process.

To initiate a return and access a free return label, please visit our dedicated returns portal at https://www.orderdispatch.co.uk/returns/viracare Once on the website, you can follow the simple steps provided to generate your return label, ensuring a hassle-free return process. If you have any questions or queries, feel free to contact us!

According to VAT law, individuals must be considered "chronically sick or disabled" in order to qualify for VAT relief. For more detailed information regarding VAT relief eligibility and requirements, we recommend visiting the official government website at https://www.gov.uk/financial-help-disabled/vat-relief This resource will provide you with comprehensive information on VAT relief and how it applies to individuals who are chronically sick or disabled. If you have any specific questions or need further assistance, please don't hesitate to reach out to our customer service team.